Communication is basic and of utmost importance in every sphere of life. In a workplace, healthy and effective communication is necessary, if not crucial to productivity and output.
Opinions on ReviewsBird.com have revealed that communication is key for businesses, both small and large, and if there is an unchecked communication challenge in a workplace, the business will be affected adversely. A lot of reviews have been made by telecom companies on the consequences of ineffective communication, most of which have been displayed on third party review sites.
To help in improving communications in your workplace, here are five tips you should consider.
1. Face-to-Face Communication
Face to face communication should be greatly emphasized among workers in any workplace. Electronic communication can have a detrimental effect on any type of relationship, especially relationships with co-workers. Where face-to-face communication is conveniently possible, it should be used in place of electronic messaging such as emails or texts. A lot of non verbal signs build better bonds among workers which electronic means cannot achieve. Information through emails or texts can be easily misconstrued even when good intentions are meant as the majority of meaning during a conversation comes from non verbal gestures. It is easier to decipher the meaning behind what a person says when communicating Face-to-Face. To improve workplace communication, pick up the phone every once in a while, or pay a visit to your co-worker when there is something important to say.
2. Clarity of Information
Effective communication involves passing information from one person to the other. As much as possible, workers should be coherent and clear when communicating with a co-worker as otherwise can cause confusion. Communication should be planned to ensure that the right information is being passed and courteously too, so those you are communicating with will understand what you are saying. Avoid writing mails in haste. Always proofread and edit accordingly before sending.
3. Listen – Not Just Hear
Efficient listening is an important but de-emphasized communication skill. Poor listening can lead to conflict. In order to share information with another person, you have to hear what is being communicated. This can be achieved by paying keen attention. Also learn to paraphrase what was said to show that you are paying attention and to verify accuracy. You are advised to listen as if there would be an exam after the period of communication. An effective listener is usually an effective communicator.
4. Give Feedbacks and Ask Necessary Questions
If your co-workers perform tasks well, let them know. Courteous compliments do not harm. Positive feedback is a great way of improving workplace communication and building bonds among workers. Furthermore, asking questions not only shows you were listening, but also confirms that you understood the other person. You can also use questions to acquire more information and help you understand the conversation. Make sure your questions relate specifically to what is being said. Asking questions generally shows you are interested in what is being said.
5. Be Friendly but Professional
Be conscious not to divulge too much personal information about yourself to the people you work with. Not everybody is willing to be concerned with your personal life. The objective is to be friendly, yet professional. Always control your emotions and tame unruly attitudes. Also avoid discussing very controversial topics, especially ones bordering on religion, ethnicity and politics as there is hardly any consensus belief or ideology.
The importance of effective communication in any workplace cannot be over-emphasized. Communication influences the productivity of the business. Conflict among workers can be greatly solved by paying deliberate attention to communication in the workplace.